System support

We offer assistance for the efficient use of PharmaLog

System support
WE DON’T LEAVE OUR CUSTOMERS TO FEND FOR THEMSELVES

PharmaLog System Support

We offer maintenance services for our customised systems installed on customer servers, following live launch, and as part of a separate agreement. 

This service provides general peace of mind to our customers, so they can be sure there will be a service provider in the long term who will maintain and, if necessary, modify the warehouse management and logistics system they have purchased / rented, performing the adaptations in compliance with official regulations.

Having a dedicated associate who is fully familiar with the specifics of the customer to call on with their questions is also important and advantageous for users: you will always have someone to ask for advice if you encounter any obstacles during your work.

WHAT WE OFFER

The Contents of the General System Support Service

Continuous warranty

Continuous warranty

Help desk </br>system access

Help desk
system access

Validation documents

Validation documents

Hotline

Hotline

Kapacitás

Ensuring permanent capacity for customisation and development tasks

Documented version tracking

Documented version tracking

WHAT WE OFFER

Special extra services for hosted systems

For our hosted systems, the service package includes system support, in which we also ensure an expert trained in performing system administrator duties.

Continuous warranty

Yearly availability of over 99% for both server and network combined.

Hotline

Data backup,
archives

Get in touch with us
and ask for a quote

Gergely Deák-Kovács

Gergely Deák-Kovács
Chief Executive Officer

Don’t hesitate to call us at
+36 62 554 470
or write to us at
szegedsw@szegedsw.hu
István Kovács

István Kovács
Lead Consultant