WE DON’T LEAVE OUR CUSTOMERS TO FEND FOR THEMSELVES
PharmaLog System Support
We offer maintenance services for our customised systems installed on customer servers, following live launch, and as part of a separate agreement.
This service provides general peace of mind to our customers, so they can be sure there will be a service provider in the long term who will maintain and, if necessary, modify the warehouse management and logistics system they have purchased / rented, performing the adaptations in compliance with official regulations.
Having a dedicated associate who is fully familiar with the specifics of the customer to call on with their questions is also important and advantageous for users: you will always have someone to ask for advice if you encounter any obstacles during your work.
WHAT WE OFFER
The Contents of the General System Support Service
Continuous warranty
Help desk system access
Validation documents
Hotline
Ensuring permanent capacity for customisation and development tasks
Documented version tracking
WHAT WE OFFER
Special extra services for hosted systems
For our hosted systems, the service package includes system support, in which we also ensure an expert trained in performing system administrator duties.
Yearly availability of over 99% for both server and network combined.
Data backup, archives
Get in touch with us and ask for a quote
Gergely Deák-Kovács Chief Executive Officer
István Kovács Lead Consultant
