Software maintenance and support

Customized systems

We offer a maintenance service for the time our systems are in live operation, containing the following:

  • Continuous warranty.
  • Providing capacity for development
  • Hotline
  • Remote service, meaning the maintenance of the system from a remote location via the Internet
  • Help desk system access
  • Documentation – system module validation
  • An option for exclusive development
  • Discount day rates

Hosting – SaaS systems

  • In order to ensure secure operation of the system, we provide a specialist trained in carrying out system administrator tasks, who, during working hours, will carry out system administrator tasks necessary for the operation of the server, the workstations and the software.
  • Continuous warranty.
  • We continuously provide the capacity for customization and development tasks related to PharmaLog.
  • Hotline
  • Help desk system access
  • Discount day rates
  • Yearly availability of over 99% for both server and network combined

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