Software maintenance and support

We offer a maintenance service for the time our systems are in live operation, containing the following:

• Continuous warranty.
• Providing capacity for development
• Hotline
• Remote service, meaning the maintenance of the system from a remote location via the Internet
• Help desk system access
• Documentation – system module validation
• An option for exclusive development
• Discount day rates

Hosting – SaaS systems

• In order to ensure secure operation of the system, we provide a specialist trained in carrying out system administrator tasks, who, during working hours, will carry out system administrator tasks necessary for the operation of the server, the workstations and the software.
• Continuous warranty.
• We continuously provide the capacity for customization and development tasks related to PharmaLog.
• Hotline
• Help desk system access
• Discount day rates
• Yearly availability of over 99% for both server and network combined

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